Privacy Policy

We collect information you provide directly when you fill out a contact form, complete a quiz, or book an appointment. This may include:

• First and last name
• Email address
• Phone number
• Responses to health-related quiz questions
• Chief complaint or reason for inquiry (optional)
• Appointment type and scheduling preferences

We also collect standard technical data automatically when you visit our site, including your IP address, browser type, pages visited, and referring URL. This data is collected through server logs and analytics tools and is used in aggregate form only.

We use the information you provide for the following purposes:

• To contact you regarding your inquiry, quiz results, or appointment request
• To confirm, reschedule, or follow up on appointments
• To send relevant health information or care recommendations based on your quiz responses
• To improve our website, content, and patient experience
• To comply with applicable legal and regulatory obligations

We will only contact you through the channel(s) you have provided and have consented to. We do not use your information for automated decision-making or profiling.

Conrad Spine & Sport does not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We do not share your information with any external companies, data brokers, or advertising networks.

We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website or conducting our business (e.g., email delivery, appointment software), bound by confidentiality agreements
• When required by law, court order, or governmental authority
• To protect the rights, safety, or property of our practice or others

Our quizzes and forms may collect information about your health history, symptoms, or conditions. This information is used solely to help us understand your situation and provide appropriate care recommendations. It is not shared with third parties and is not used for advertising purposes.

Please note that submitting information through our website does not create a patient-provider relationship and does not constitute medical advice. A formal patient-provider relationship is only established through an in-person visit.

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use analytics tools to collect aggregate, anonymized data about site traffic and usage patterns. This data does not identify individual users and is used solely to improve our website content and performance.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to maintain our business records, and to comply with legal obligations. If you would like us to delete your information, please contact us using the details below.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of future communications at any time
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the address below. We will respond to your request within a reasonable timeframe.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: